The VyStar Credit Union headquarters is at 76 S. Laura St. in Downtown Jacksonville. | Jacksonville Daily Record
Published on November 1, 2024 at 9:55 am
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The U.S. Consumer Financial Protection Bureau said it found Jacksonville-based VyStar Credit Union violated the Consumer Financial Protection Act in what it described as a “botched rollout of a new online banking system” in May 2022.
The penalties included refunding fees for affected customers and paying a $1.5 million fine.
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VyStar said in a news release that it worked with the CFPB and the National Credit Union Administration to resolve the matter. The credit union said it waived or reimbursed customers’ fees and paused credit reporting — without prompting from regulators.
Read the rest of this story at the Jacksonville Daily Record, a Jacksonville Today news partner.
