Beginning Monday, April 10, JEA customers who prefer to pay their bills in person will need to visit JEA’s new Customer Solutions Center located at 225 N. Pearl St. Friday, April 7, was the last day JEA served customers at its Church Street Tower location.
JEA’s new seven-story headquarters building will include opportunities for customers to pay their bills, discuss their accounts and learn about ways to save with one-on-one support from JEA customer advisors.
They also will be able to pay their bills at new self-service kiosks, which will accept cash, checks, credit and debit cards and mobile wallets.
Payments and payment extension requests are also available by phone or online.
To eliminate lines at the new service center, all customers will enter a “virtual line” through an app called QLess, available for Apple and Android.
The new customer center and new headquarters is located one block east of the Duval County Courthouse and a short distance from JTA’s Jacksonville Regional Transportation Center. For those arriving by car, JEA will provide parking vouchers for the Duval County Courthouse Garage at 151 Clay St.