Northeast Florida and Southeast Georgia lawmakers are asking questions about the operations at the Jacksonville Regional Processing and Distribution Center after receiving complaints for months. l News4Jax.
Published on June 27, 2024 at 4:45 pm
A group of U.S. representatives from Northeast Florida have joined in questioning the U.S. postmaster general about the operations of the Jacksonville Regional Processing and Distribution Center.
In a letter dated June 25, members of Congress said that their offices have been inundated since the beginning of the year with complaints about delivery and lost mail from the Jacksonville facility, which serves North Florida and South Georgia.
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The letter included Georgia Rep. Buddy Carter, R-Pooler, along with all four Northeast Florida representatives: John Rutherford, R-Jacksonville; Aaron Bean, R-Fernandina Beach; Kat Cammack, R-Gainesville; and Michael Waltz, R-St. Augustine Beach.
The representatives told Postmaster General Louis DeJoy they want answers to questions like what percentage of mail from the Jacksonville facility was delivered on time and what is the average time a parcel will spend in Jacksonville.
Tara Boid, a traveling nurse, told News4Jax, a Jacksonville Today news partner, that she’s had issues over the last few months getting packages and important documents sent to her in California from Jacksonville.
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“I don’t know what’s going on. It’s like you’re paying anywhere from $30 to $40 to get it overnight, and it’s taken two days to get it. It’s not coming overnight,” Boid said.
The legislators asked the postmaster general to respond to their questions by Friday.
The Postal Service said it will respond to the letter in writing, part of its normal process.
This is not the first time in recent months that the Postal Service has faced criticism, including mail delays in parts of the Atlanta area. Since a new processing facility came online in February — part of a Postal Service improvement plan — only an estimated 36% of mail was delivered on time. That processing facility serves the Atlanta metro area.
The postal service calls its improvement plan “Delivering for America.” The plan, rolled out in 2021, calls for investing $40 billion to improve mail and package processing, the delivery network and major IT systems across the U.S.
